A fast-growing clinic chain operating 40+ outpatient centers across India and the UAE was losing patients to long wait times, phone-only booking, and no-show rates above 30%. The leadership wanted a single platform where patients could book appointments, consult doctors over video, receive e-prescriptions, and pay online — while giving clinic administrators real-time visibility into doctor utilization across every location. Devlex Infotech was engaged to design, build, and scale MediQueue from concept to a multi-country rollout.
Every clinic ran its own spreadsheet-based roster, so a patient calling one branch had no visibility into earlier slots at a nearby location. Double-bookings and idle doctor hours were costing the chain measurable revenue every week.
We built a rules-based scheduling core that pools availability across all locations, applies doctor-specific buffers, and offers patients the nearest earliest slot. Automated WhatsApp and SMS reminders with one-tap rescheduling directly attacked the no-show problem.
Patient records had to satisfy India's DPDP Act and the UAE's DHA data-residency rules simultaneously, with HIPAA-grade safeguards demanded by the client's insurance partners. A single shared database was not an option.
Patient data is stored in region-pinned databases — Mumbai for India, Dubai for the UAE — with field-level AES-256 encryption, audit trails, and role-based access control mapped to HIPAA and DPDP requirements. Consent records are versioned and exportable for regulator review.
Early telemedicine pilots used a generic video tool that dropped calls on 3G networks common in tier-2 Indian cities. Doctors abandoned the workflow, and patient trust in virtual care eroded quickly.
We engineered a custom WebRTC layer with adaptive bitrate, automatic audio-only fallback, and session resume so consultations survive network drops. In-call prescription writing and lab-order workflows keep doctors inside one screen.
“Devlex understood healthcare operations as deeply as they understood code. Our no-show rate dropped within the first quarter, and the compliance work they did saved us months of legal back-and-forth.”
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